HoneyComb Hair & Aesthetics — Terms & Conditions

Securing Your Appointment
To confirm and secure an appointment, we require one of the following.
New Bookings (All New Appointments)
A 30% booking deposit is required for all new bookings. This applies to bookings made online, by phone, via social media, or in salon.

Rebooking at the Till (In-Salon Rebook)
Clients who rebook at the till can secure their next appointment by either:

• Paying a 30% booking deposit, or

• Having a card saved securely on file (with your permission)

This helps us reduce no-shows and protect our team's time.
Important: If we do not have a deposit paid (where required) and/or a saved card on file (for till rebooks), your appointment may be marked as unconfirmed and could be released.

Booking Deposits (30%)
A 30% deposit secures your booking and is deducted from your final bill when you attend your appointment. Deposits are taken by card.
Saved Card on File (Till Rebooks Only)
This option is available only for clients rebooking at the till.

• With your permission, we can save your card details securely on your account.

• No payment is taken upfront when saving a card.

• If a late cancellation or no-show fee applies, you agree that we may take the outstanding balance from the saved card.

Please note: some payment methods (such as Apple Pay and Google Pay) may not allow card saving. In these cases, a deposit will be required to secure your booking.

How Fees Are Calculated
Cancellation and no-show fees are based on the estimated appointment value at the time of booking (the services and time reserved).

Cancellations
We respectfully request 48 hours' notice if you need to cancel or reschedule.
More than 48 hours before your appointment

• No cancellation fee.

• If you paid a deposit, it will be refunded or transferred to your next booking.

24–48 hours before your appointment

• If a deposit was paid: your deposit will be forfeited.

• If no deposit was paid: a 30% cancellation fee (equivalent to the deposit) will be added to your account or charged to your saved card.

Less than 24 hours before your appointment

• A fee of 50% of the estimated appointment value will be charged.

• Any deposit already paid will also be retained.

We ask for 48 hours' notice so we can offer your appointment to someone on our waiting list. Repeated late cancellations will result in a larger deposit being required for future appointments.

No Shows
Definition
A no-show is when a client does not arrive for their scheduled appointment and does not notify us in advance to cancel or reschedule.
No-Show Fees
If you do not attend your appointment, a fee of 50% of the estimated appointment value will be charged. Any deposit already paid will also be retained. This fee will be added as an outstanding balance on your account, or charged to your saved card if we have one on file.
Repeat Late Cancellations / No-Shows
Late cancellations and no-shows have a significant impact on our small business.

• After one no-show, future bookings may require a 50% deposit.

• After two or more no-shows, we may require full prepayment for future appointments.

HoneyClub members will be charged 50% of the estimated appointment value without the discount that comes with a HoneyClub membership.

Outstanding Balances
Outstanding balances must be cleared before any new appointments can be booked.

Refusal of Service
To protect our team and our business, we reserve the right to refuse service and/or decline future bookings at management's discretion. This may apply in cases of repeated late cancellations or no-shows, unpaid balances, or abusive or inappropriate behaviour.

Exceptions
We understand that emergencies happen. Exceptions to this policy may be made at management's discretion for genuine emergencies or exceptional circumstances.
This policy exists to protect our team's time, cover our costs, and help us run the salon fairly for all clients.

Lateness
Please arrive on time and promptly for all appointments. Lateness to an appointment, even by 5 minutes, can mean we are unable to carry out the full service booked.
Our stylists will always try to fit in the service you booked. Where this isn't possible, we will offer you a suitable alternative.

Prepaid Aesthetics Courses
Some aesthetics treatments (for example, polynucleotide) are offered as a course of multiple sessions, paid for in full in advance.
If you no-show or cancel a session within a course in line with the cancellation notice periods above, you forfeit the value of that individual session from your course — it is treated as used and will not be refunded, rescheduled, or added back onto your course.
For example: on a 3-session polynucleotide course, missing or last-minute cancelling one appointment means you have used 1 of your 3 sessions, and 2 remain.
This policy exists to protect the time reserved for you and does not affect any sessions you attend or reschedule with the required notice.

Patch Testing
A patch test is required for all colouring appointments, and must be carried out no less than 48 hours before your appointment.
If it has been 6 months or more since your last visit to the salon, your existing patch test is considered out of date and a new one will be required before we can carry out your colour service.
We reserve the right to refuse a colour service if a valid, in-date patch test has not been completed.

Aesthetics Consultations & Medical Information
All aesthetics treatments require a consultation, and where applicable, a patch test carried out within the required timeframe before treatment.
You must disclose any relevant medical history, current medications, allergies, and whether you are pregnant or breastfeeding, prior to treatment. It is your responsibility to keep us informed of any changes to your medical history between appointments.
We reserve the right to refuse or stop a treatment at any time on medical or suitability grounds, including where a patch test has not been completed, where a consultation raises a contraindication, or where the practitioner does not believe the treatment is in your best interest.
Aftercare advice will be provided following your treatment. We are not liable for complications or unsatisfactory results arising from a failure to follow this advice.

Age Restrictions
Clients must be at least 13 years old to have highlights. A parent or guardian must be present for the entirety of the appointment.
Permanent colouring on the scalp is not available to clients under the age of 16.
All aesthetics treatments are available to clients aged 18 and over only. If we believe a client to be under the age of 18, we reserve the right to refuse service.

Health & Safety in the Salon
This policy is in place to keep you and others safe while in the salon.

• Please keep all personal belongings (bags, etc.) safely stored with you at all times so they cannot cause an accident.

• Coats can be stored on our coat stand; your stylist will take your coat on arrival.

• We welcome children in the salon, but ask that they remain under supervision and do not wander around the salon.

• Staff areas are off-limits to clients, as we store chemicals in these areas which can be unsafe.
   

Mistreatment of Staff
Mistreatment of our staff will not be tolerated. We reserve the right to refuse service to anyone who is verbally or physically abusive towards our staff.
Our staff record any incidents of mistreatment, and our management team uses these records to decide whether a client will be permitted back onto the premises in future.
In cases of violent or threatening behaviour, the police will be called immediately.

Offers & Promotions
Our TreatCard loyalty scheme, new client offers, and any other promotions cannot be used in conjunction with one another or with any other discount. All promotions have their own terms and conditions.

Over 60's Discount
Available on Wednesdays only, with selected stylists. Cannot be used against products, upgrades, or additional surcharges, and cannot be combined with any other discount, promotion, or TreatCard reward.

Discount Exclusions
Discounts cannot be claimed against hair extension deposits, hair care retail items, upgrades, or extra colour charges, and cannot be combined with any other discount, promotion, or TreatCard reward. Discounts cannot be used with Salon Director level services, and do not apply to Vitamin B12, hayfever injections, or the Weight Loss Programme. Some discount schemes cannot be used on aesthetic services.

Gift Vouchers
Standard gift vouchers are valid for 12 months from the date of purchase.
Seasonal gift vouchers have their own stated duration (typically 6 months), which will be shown on the voucher itself.
Gift vouchers cannot be used against hair extension deposits, appointment deposits, or aesthetic services. Some gift vouchers carry their own additional terms and conditions, printed on the voucher itself.

Pricing
We reserve the right to change our prices at any time. Any written quote you have already been given will always be honoured.
Data Protection
Details of how we collect, use and store your personal data, including payment card details held on file, are set out in our separate Privacy Policy.

Complaints
If you are unhappy with any aspect of your visit, please refer to our separate Complaints page for guidance on how to raise this with us.

Agreement to Terms
By booking an appointment with The Honey Comb by Kyle Palmer Ltd, you are agreeing to these terms and conditions, which are also displayed on our website.